Most frequent questions and answers
Becoming a member is FREE and as easy as creating a profile and getting involved with your community after you REGISTER.
Save your login information in a secure location or on your browser chain for easier access.
Our general enrollment is free and allows you to create a profile, join our global community and engage with Ibiza-based urban culture. We have subscription memberships also for exclusive content access and deals.
You can change Credit Card, Account Email and profile info in your account membership settings.
YES! Your information is solely used for our website networking purposes and is not shared with any third parties or otherwise.
We accept Paypal, Stripe, Visa, Mastercard, Discover, & American Express.
You can cancel your subscription at any time from your account profile under subscriptions.
There are 3 packages offered.
Please visit our memberships page to decide the best option for your viewing pleasure.
At the final point of the subscription payment you will be prompted to add your voucher code for discount.
For credit card payments:
- ONLY use our supported payment platforms: PayPal, Stripe, Visa, Master Card, Discover or American Express.
- Enter the card info direct & correctly. Do NOT use copy & paste option information.
- If problems persist contact your banking institution to ensure transaction is permitted.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different payment method.
You can view the content on your laptop, tablet, mobile & TV. *Although Smart TV models can vary, it is possible with a browser app i.e. Puffin browser. We primarily recommend using one of the aforementioned devices.
- Refresh your browser page.
- Clear your browser’s cache and cookies.
- Try using an alternate browser (Chrome, Mozilla, Safari, Edge etc.)
- DO NOT connect using a VPN.
After you have tried browser refreshing, browser alternatives, validating internet connection & nothing works please send us an email at firstname.lastname@example.org.
Although both Basic and Gold levels have impressive content access, Flex is the option to the ultimate content experience.